--- title: "Privacy Policy" canonical: "https://blitzreels.com/privacy" --- # Privacy Policy _Last updated: September 20, 2026_ ## 1. Data Controller This service is operated by Virgile Rietsch (auto-entrepreneur), registered in France. For any privacy-related inquiries, contact us at [support@blitzreels.com](mailto:support@blitzreels.com). ## 2. Information We Collect ### Account Information - Email address - Name (optional) - Account and workspace identifiers - Subscription, transaction, and purchase status (Apple and RevenueCat for iOS purchases; Stripe for web purchases). We do not receive your full payment card details from Apple. ### Content Data - Videos, images, and audio files you upload - Project data and settings - Generated captions and transcriptions - AI-generated images and content - Prompts and messages you send to BlitzReels AI features, including saved assistant conversations - Exported videos ### Usage Data - Pages visited and features used - Time spent on the platform - Click interactions and user journeys - Device and browser information - IP address - AI credit usage and consumption - Device and installation identifiers, session identifiers, and notification tokens - Approximate location derived from your IP address; the mobile app does not request precise location - Error messages, stack traces, app version, operating system, and launch/performance measurements - Support messages and any screenshots, attachments, or diagnostic context you choose to send - For connected assistants: client name, tool name, outcome, duration, and session identifier. We do not request or reconstruct your full chat history. ## 3. How We Use Your Data We process your data for the following purposes: - **Service Provision:** To provide video editing, AI generation, and rendering services - **Account Management:** To manage your account, subscriptions, and usage limits - **Improvement:** To analyze usage patterns and improve our service - **Support:** To respond to your inquiries and provide assistance - **Legal Compliance:** To comply with legal obligations - **Marketing:** To send product updates and promotional content (with your consent) ## 4. Legal Basis for Processing (GDPR) We process your personal data based on: - **Contract:** Processing necessary to provide our services - **Legitimate Interest:** To improve our service and prevent fraud - **Consent:** For marketing communications and optional features - **Legal Obligation:** When required by law ## 5. Third-Party Services We use the following third-party services that may process your data: ### Infrastructure & Hosting - **Self-hosted Coolify infrastructure:** Web application hosting and delivery - **Supabase:** Authentication, database, and file storage (EU/US servers) - **Cloudflare R2:** Media file storage for videos, images, and exports (global CDN) - **AWS Lambda:** Serverless video rendering via Remotion Lambda (US servers) ### Payments - **Apple:** In-app subscription billing and subscription management - **RevenueCat:** Purchase history, subscription status, and entitlements associated with your BlitzReels user identifier - **Stripe:** Web payment processing (PCI-compliant, payment details stored by Stripe) ### AI & Processing - **OpenAI:** AI-powered features including image generation and text processing - **Google (Gemini):** AI image generation and multimodal processing - **Deepgram:** Audio transcription and speech-to-text services - **ElevenLabs:** AI voice generation and text-to-speech services - **Fal.ai:** AI image, audio, and video processing - **BytePlus ModelArk and OpenRouter:** AI model processing when selected by the service - **Firecrawl:** Resolving video links from public pages you ask us to scan - **RapidAPI providers and SaverAPI:** Processing public social-video URLs you ask us to inspect or import ### Analytics & Operations - **PostHog:** Product usage and error analytics linked to account, workspace, device, and session identifiers - **DataFast:** Product and acquisition analytics linked to your user identifier, workspace, and email address - **Expo Observe:** Mobile error diagnostics and performance measurements, including app, device, and session information - **Resend:** Service, support, and optional product or marketing emails using your contact details and email preferences - **Expo and Apple Push Notification service:** Delivery of mobile notifications using your device notification token - **LinkedIn Insight Tag:** Optional website analytics and aggregated professional demographics, enabled only after consent. We do not send email addresses to LinkedIn for Enhanced Conversions. - **Trigger.dev:** Background job processing for exports and media processing Mobile AI features ask for your permission before sending selected media, prompts, or transcripts to the providers needed for the feature. You can refuse or withdraw this permission in the app. The app does not scan the rest of your photo library. We do not use mobile data for cross-company advertising tracking or sell it to data brokers. Where enabled by your email preferences, your name, email, account, subscription status, and product activity can be used for BlitzReels product and marketing communications. ## 6. Cookies We use cookies for: - **Essential:** Authentication and session management - **Analytics:** PostHog cookies to understand usage patterns - **Optional LinkedIn insights:** LinkedIn cookies used to measure website visits and provide aggregated company, role, and industry insights after you consent You can change your LinkedIn insight choice through the footer control. You can also control cookies through your browser settings, but disabling essential cookies will prevent you from using our service. The mobile app stores authentication credentials in the platform keychain and stores preferences and onboarding state on your device. Mobile analytics use account and device identifiers as described above. LinkedIn Insight Tag is a website feature and is not included in the mobile app. ## 7. Data Retention - **Account data:** Retained while your account is active - **Projects and content:** 30 days after account deletion - **Analytics data:** 12 months - **Connected-assistant tool analytics:** 12 months - **Financial records:** 7 years (legal requirement) - **AI usage logs:** 90 days for billing and support purposes ## 8. Your Rights (GDPR) Under GDPR, you have the right to: - **Access:** Request a copy of your personal data - **Rectification:** Correct inaccurate data - **Erasure:** Request deletion of your data ("right to be forgotten") - **Portability:** Receive your data in a portable format - **Object:** Object to certain processing activities - **Restrict:** Request restriction of processing - **Withdraw consent:** Where processing is based on consent To exercise these rights, email us at [support@blitzreels.com](mailto:support@blitzreels.com). We'll respond within 30 days. ## 9. International Data Transfers Your data may be transferred to servers outside the EU, particularly to the United States for video rendering and AI processing. We ensure appropriate safeguards through: - Using services that comply with GDPR requirements - Standard contractual clauses where applicable - Ensuring adequate protection levels - Data Processing Agreements with all third-party providers ## 10. Data Security We implement appropriate technical and organizational measures including: - Encryption of data in transit (TLS) and at rest - Regular security assessments - Access controls and authentication - Secure payment processing through Stripe - Isolated processing environments for video rendering ## 11. Children's Privacy Our service is not intended for children under 13. We don't knowingly collect data from children under 13. If you believe we have, please contact us. ## 12. Changes to This Policy We may update this policy occasionally. We'll notify you of significant changes via email or a prominent notice on our service. ## 13. Supervisory Authority You have the right to lodge a complaint with the French data protection authority (CNIL) at [www.cnil.fr](https://www.cnil.fr). ## 14. Contact Us For privacy-related questions or to exercise your rights, contact us at: Email: [support@blitzreels.com](mailto:support@blitzreels.com) Data Controller: Virgile Rietsch --- By using BlitzReels, you acknowledge that you have read and understood this Privacy Policy.